Journal

Notes from the field.

Occasional long-form pieces on running a heritage country hotel — usually written by an operator, occasionally by a member of our team.

Issue 01 · 17 June 2026

Revenue management for heritage properties: what the enterprise dashboards miss

By Isla Cavendish

Enterprise revenue systems benchmark heritage estates against airport-corridor chains — and the numbers come out looking wrong. A better set of yardsticks for owner-managed country hotels.

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Issue 02 · 22 May 2026

The country-house guest experience is a repeat-guest experience

By James Wetherby

A city hotel is measured by first impressions; a country house is measured by the tenth stay. Practical notes on making a returning guest feel remembered without turning the reception desk into a call centre.

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